Tokan Gaming is an online platform for game top up, digital products, mobile reload-related services, wallet balance, PayLater, affiliate, and customer support features.
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Choose a product from the home page or product catalog, enter the required account details, select the package, confirm the data, choose payment, then complete payment on the invoice page.
Open Check Transaction, enter the requested order information, or log in and open purchase history / My Orders if the order was made using your account.
Prepare the correct user ID, server ID, nickname, phone number, or any product-specific details shown in the order form. Wrong details may delay or fail delivery.
The order will be marked paid and processed based on the selected product. Some products are automatic, while manual delivery depends on admin or supplier processing.
Pending usually means payment is not completed, payment is waiting for gateway confirmation, product delivery is being processed, or the order needs admin review.
Available methods can include FIUU, ToyyibPay, Bizappay, PayPal, Razorpay, e-wallet, QR payment, bank transfer, wallet balance, or other methods enabled by admin.
Follow the payment expiry time shown on the invoice. If the invoice expires, create a new order so the amount and payment reference are correct.
Wait a short while for gateway confirmation. If it still does not update, contact support with order ID, payment time, amount, and payment proof.
Yes. Paid order and deposit pages include receipt download when the receipt feature is available for that transaction.
Deposit lets logged-in users add MYR balance to their account. The balance can be used later for purchases or wallet payments.
Usually you need the deposit amount, WhatsApp number, and selected payment method. Some manual methods may require payment proof upload.
The payment may still be pending, waiting for gateway callback, waiting for admin confirmation, or the uploaded proof has not been reviewed.
Yes, the website has receipt upload support for deposit/payment proof when manual confirmation is required.
Open Register, fill in the required details, verify your email or phone if requested, then log in to access member features.
The login page supports password login and may support WhatsApp OTP or Google login depending on the active website settings.
Use Forgot Password, verify the OTP or reset instruction, then set a new password from the reset page.
The user dashboard is the member area for viewing account information, order activity, wallet-related shortcuts, profile settings, and member features.
Yes. Logged-in users can open profile settings to update available account information.
These are customer roles or membership levels used by the website. They may affect access, pricing, benefits, or admin classification depending on configuration.
Wallet is your MYR account balance. You can top up balance, use it to pay orders, view transactions, and request withdrawal to a Malaysian bank.
Log in, open Deposit or Wallet, enter the amount, choose payment method, complete payment, and wait for the balance to be credited after confirmation.
Submit the withdrawal request with Malaysian bank name, account holder name, account number, and amount. Admin will process it, usually within 3-4 working days.
Pending means waiting for review, Processing means admin is handling payout, Paid means completed, and Rejected means the request was declined or refunded if balance was reserved.
Yes, when wallet payment is enabled and your balance is enough, the order can be paid using wallet balance.
Tokan PayLater is a member feature that may allow eligible users to buy first and repay later based on the limit and approval set by admin.
Log in, open Tokan PayLater, follow the application steps, complete any required eKYC, and wait for admin review.
Open PayLater Repayment, select the repayment amount or order, choose payment method, complete payment, then check repayment history or receipt.
Logged-in users can open PayLater Orders to view purchases linked to PayLater and their repayment status.
Yes. Repayment history includes receipt download when the repayment has a receipt available.
They are landing or guide pages for supported installment / pay-later payment options. Availability depends on the payment setup and product flow.
eKYC is identity verification. The website uses it especially for PayLater or features that need identity review.
You may need to capture identity document details, upload required media, record verification steps, and agree to eKYC / PayLater terms.
Open the eKYC status page. Status may show pending review, approved, rejected, or retry options depending on the record.
Redeem Code lets eligible users claim a code or benefit created by admin. Users can check a code, redeem it, and view redemption history.
Logged-in users can open My Redemption Log to view redeemed codes and related records.
A code can fail if it is invalid, expired, already used, not assigned to your account, or does not meet the admin rules.
The price list page lets users browse available services and prices in a simpler list format before placing an order.
The Products page is a product catalog that groups available items so users can browse and open the product order page.
They are helper tools for game-related calculations, such as estimating points or win-rate targets before users decide what to buy.
PPOB pages support category-based reload or bill-style products. Users choose a category, select service, confirm price, then pay.
Gift Skin is a dedicated feature for skin gift orders. Admin can track and update gift-skin order status.
Joki is a helper service flow where users provide account or task details, and admin tracks the job status from the admin area.
The affiliate program lets users share referral links. Orders through referral links can be tracked for affiliate activity and possible payout.
Logged-in users can open Affiliate Dashboard to view referral activity and request payout if eligible.
A referral product link can send a buyer directly to a specific product while keeping the affiliate referral code attached.
Memo is an announcement or official notice feature. Public memos can be read by visitors, while member memos are available after login.
The website includes official memo PDF views, so certain memos can be presented or downloaded in PDF format when enabled.
Open Terms & Conditions from the footer. PayLater and eKYC also have their own terms pages.
The Privacy Policy is available from the footer and explains privacy-related website rules.
Yes. The website supports language switching between BM and English, and has currency switching support when enabled.
Admin can manage orders, products, categories, services, payment methods, members, deposits, vouchers, redeem codes, support tickets, wallet withdrawals, PayLater, affiliate payouts, memos, and website settings.
Yes. Admin can update order status, payment status, verify balance payments, process manual delivery, and rerun certain order processes.
Yes. Admin can manage payment methods, sync FIUU payment channel status, and configure gateway settings such as ToyyibPay, TokoPay, Digiflazz, API games, WhatsApp gateway, and others from settings.
Yes. Admin can view support tickets, open ticket details, reply to customers, and update ticket status.
Open Support, create a ticket, and include order ID, payment proof, WhatsApp number, product name, and screenshots if available.
Yes. Open the ticket list or ticket link, then reply in the same ticket so the conversation history stays together.
Send order ID, invoice link, username, phone number, exact issue, payment proof, and screenshot or video if the issue is visual.
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